Bruksvilkår

1. General Terms

1.1 By placing an order, you confirm that you are at least 18 years old and legally entitled to enter into a binding agreement.

1.2 All content on our website, including text, images, designs and graphics, is protected by intellectual property laws. No material may be copied, reproduced or distributed without our permission.

1.3 We reserve the right to correct typographical errors, incorrect product information, pricing mistakes and image inaccuracies. We also reserve the right to update product information and make changes to our product range.

1.4 We may update these Terms & Conditions at any time. However, the terms accepted at the time of purchase will apply to that order.

2. Orders and Purchases

2.1 By placing an order, you agree to these Terms & Conditions. Information about how we process personal data and use cookies can be found in our Privacy Policy and Cookie Policy.

2.2 A purchase agreement is established once your order has been accepted and confirmed by us.

2.3 After placing your order, you will receive an order confirmation by email containing the details of your purchase.

2.4 We reserve the right to reject an order if incorrect information has been provided, a product is unavailable or the order cannot be fulfilled. Any payment already received for a rejected order will be refunded.

2.5 If we are unable to fulfil an accepted order, we will contact you and arrange an appropriate solution or a full refund.

2.6 Orders are normally processed within 2–3 business days. Orders are not dispatched on weekends or public holidays. During periods of high demand, processing and delivery may be delayed by up to two additional weeks. We will inform customers of significant delays.

3. Cancellations, Returns and Complaints

3.1 Order Changes and Cancellations

If you wish to cancel or modify your order, please contact us within 24 hours of placing it.

We begin processing orders as quickly as possible. Once an order has entered production or has been dispatched, changes may no longer be possible.

This does not affect your statutory consumer rights.

3.2 Personalised Products

Products that are clearly personalised or made according to your individual specifications are generally exempt from the statutory right of withdrawal.

This includes jewellery customised with personal names, messages or other individual specifications.

We cannot accept returns of personalised products simply because the customer has changed their mind. However, this does not affect your legal rights if the product is defective, damaged or not as described.

3.3 Non-Personalised Products

For standard, non-personalised products, including pearl necklace kits, customers generally have a statutory right to withdraw from their purchase within 14 days of receiving the goods.

To exercise this right, you must notify us of your decision within the withdrawal period through a clear statement.

Returned products must be sent back within 14 days after notifying us of the withdrawal.

Customers are responsible for return shipping costs where this has been communicated before purchase and is permitted by applicable law.

3.4 Refunds

Approved refunds will be issued using the original payment method unless otherwise agreed.

For statutory withdrawals, refunds will be processed within 14 days of receiving your withdrawal notification. We may withhold the refund until we have received the returned goods or you have provided proof of return shipment.

3.5 Damaged or Defective Products

If your product arrives damaged, defective or incorrect, please contact our customer service team.

We will assess the issue and provide a suitable solution in accordance with applicable consumer protection laws.

Your statutory right to make a complaint remains unaffected by these Terms & Conditions.

4. Personal Data and Cookies

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

4.1 Personal Information

We may collect and process personal information necessary to manage orders, payments, deliveries and customer service.

This may include your name, email address, telephone number, delivery address, IP address, payment information and order history.

We may also use personal information for marketing purposes where we have a valid legal basis to do so.

You have rights regarding your personal data, including the right to request access, correction or deletion where applicable.

Further information is available in our Privacy Policy.

4.2 Cookies

Our website uses cookies to provide essential functionality, improve the shopping experience and analyse website performance.

Cookies may also be used for personalised advertising and marketing, subject to applicable consent requirements.

Where required, we request your consent before placing non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website.

For more information, please refer to our Cookie Policy.

5. Product Information, Prices and Fees

5.1 Prices, VAT and Customs Duties

The prices displayed on the website at the time of purchase apply unless otherwise expressly agreed. Prices are stated in SEK (Sweden), DKK (Denmark) or NOK (Norway), depending on the selected market, and do not include VAT, customs duties or any other taxes and fees that may apply.

As orders may be shipped directly from our suppliers abroad, the customer is responsible for any VAT, customs duties, taxes or other fees that may need to be paid when the goods arrive in the destination country.

These costs are not included in the purchase price and must be paid by the customer. We recommend that customers contact their local customs authority for more information before placing an order.

5.2 Shipping Costs

Shipping costs are calculated based on the selected delivery destination and order value.

For Swedish orders, free shipping is available on purchases over SEK 499.

For customers in Denmark and Norway, the applicable shipping rates and free shipping thresholds are displayed on the website and during checkout.

5.3 Payment Methods

Payment can be made using the payment methods available at checkout.

All payments are processed through our authorised payment service providers.

6. Uncollected Packages

6.1 If you fail to collect your package from the designated pickup point within the carrier's collection period, the package may be returned to us.

The same may apply if an incorrect or incomplete delivery address has been provided.

Collection periods vary depending on the shipping carrier and destination country.

If a package is returned to us because it was not collected, we may charge a fee to cover reasonable return shipping and handling costs, where permitted by applicable law.

For Swedish orders, this fee is SEK 149. Any corresponding fees for Denmark and Norway must be communicated in the applicable local currency before purchase.

Where applicable, the fee may be deducted from a refund or charged separately.

Failure to collect a package does not automatically constitute a valid exercise of the statutory right of withdrawal.